While researching a full Skype for Business pricing update, I spoke with a co-worker. He told me something I didn’t know about Office 365’s PSTN Calling. Specifically, a surprise hidden in how Microsoft handles international call rates. It is possible
Attendant Pro Review: The 2017 Edition
New Features, More Power in Latest Attendant Pro Last year I did a two-part review of Attendant Pro, made by Landis Computer. Those posts remain some of my most-trafficked. Software Review: Attendant Pro Part 1 Software Review: Attendant Pro Part
Skype for Business Online Now Has Auto Attendant and Call Queues
After long previews (and a few delays), Microsoft is finally adding Auto Attendant and Call Queues to Skype for Business Online. Skype for Business drives digital transformation – Office Blogs Microsoft adds new calling features to Skype for Business –
3 Ways to Start Conversations With Skype for Business Auto-Contact Links
A reader comment drew my attention to this post from way back in 2011: 3 Ways to Start Conversations With Lync Auto-Contact URLs They asked a simple question: “Could you do this (set auto-contact URLs) with a Skype for Business
The State of the Skype for Business Ecosystem
Back in May of 2015, we did a post on which Skype for Business version businesses should use. Since then, Microsoft has launched several major enhancements to Skype for Business, changed its focus from Server to Online, and beefed up
Can You Turn Off Skype for Business New Message Alerts?
The other day, a reader commented with this question. “Is there an option in Skype4B to have it set up where your chat does NOT blink or pop up on your screen? I would like just an icon on my
Device Review: Plantronics 5200 UC Headset
Some time back I reviewed the Jabra Motion Office headset. Since then I’ve tried out a few other headsets with our Skype for Business clients. While most had good sound quality, none really competed with the Jabra. Until now. Meet
How to Train Users on Skype for Business
I covered training in the past, for Lync Server, a few times. The latest post is: 7 Questions from a Lync Training Session But I haven’t posted about training for Skype for Business use. Until now. I intend this post
Bias in Skype for Business Portrayals Hurt Customer Experiences
While going through a backlog of Skype-related links from the past few weeks, I saw something come up over and over again…Bias. Yes, I saw a lot of bias in how Skype for Business was portrayed. Guess the product has
Four “Real-World” Updates Now Available for Skype for Business Server
Microsoft has released a June 2016 Update for Skype for Business Server! It contains 4 new features: Video Based Screen Sharing Multiple Emergency Number Busy Options Offline Message All of which struck me as having something in common: They’re all