Lync is experiencing serious growth in business environments. Both via on-premise Lync Server 2013 and cloud-based Lync Online. While this makes us happy, I find myself wondering what’s driving the increase in adoption.
Is it the prospect of replacing your old PBX? Or something else?
I’ve spoken in the past about adding PSTN calling to Lync Online. It’s a popular demand, and for good reason. Yet Lync Online is still gaining subscribers without it.
Lync Server 2013 is, in my opinion, doing even better. Full communications feature set including PBX-replacement-level Enterprise Voice. Takes some setup (like PBXes do) but once it’s in place? Fully-functional phone system with a dozen extra services available.
Hmmm. Maybe those extra services are more popular than we think. Maybe it’s the additional tools which continue to propel Lync Server, more than its PBX replacement power.
Conferencing Emerges Stronger
In an article titled Lync voice capabilities mature, but can they replace PBXs?, Antone Gonsalves includes an infographic from Infonetics Research. The infographic details the fastest-growing UC (Unified Communications) applications.
What’s the most popular? It’s not voice – it’s video conferencing.
71% of survey respondents (largely enterprises from what I can tell) use it now, with 88% projected to use it by February 2015. Next up is Web conferencing, at 65% currently using and 83% projected to by February 2015.
(Go read the article for more; it’s well written with lots of good data. I’ll wait right here.)
Voice is not among the top 4 applications in this graphic. That doesn’t mean it’s not popular – can’t have a conference without voice! – but it does show another power behind Lync’s drive forward.
Video Conferencing is included in Lync Online. It’s limited to Lync clients, but at least it’s available. Aside from price, this may be a big reason behind Lync Online’s popularity.
Either way, more Lync use is more Lync use. Expansion into more businesses, more testing & updating for its communications tools. Both for Conferencing and for Voice.
I remember when first reading about Lync Server 2010’s Enterprise Voice. “Wow, a whole phone system built in!” It was exciting–then. Now? Now we just get frustrated when there’s a hiccup and we can’t make calls.
Why Voice Isn’t the Biggest Adoption Driver (But Still Surpasses the PBX)
I think there are two reasons Voice is not the biggest pull for Lync:
- Voice is seen as ‘ordinary’. We’ve grown used to having the ability to make a phone call from just about anywhere. Voice is essential for conferencing, but it’s not seen as the ‘major’ feature. Video is.
- The rise of texting via smartphones. I recall seeing a statistic somewhere saying more people text on their phones than make calls!
While this doesn’t help Lync Server adoption, it doesn’t much hurt either. In fact, I think this information could help push the PBX even closer to the recycling bin.
A PBX doesn’t include video. If you even want the option, you have to introduce a whole other system, such as Cisco’s Telepresence Server. And if you’re adding servers, you’re increasing complexity to the point of diminishing returns. Fast.
Smart businesses are moving to integrated solutions like Lync. Hence why Lync Server surpasses the PBX – even if we’re more interested in video conferencing than making calls, we can get both & more from 1 software platform.
Did you replace a PBX with Lync Server? What motivated you to switch? Please comment or email me. I’d love to hear your stories!