Do you enjoy customizing everything about your desk? Your phone screen, posters, funny desktop gadgets…

Why not the same with your software? Judging by our search traffic, many of you would like to see more about customization for Skype for Business. I collected a whole group of search queries about customizing the Skype for Business client. So that’s what this post is about.

Again, these questions came from this blog’s Google Search Console data. Which means you – yes, you right there – may have submitted the question. Thanks!

Now, you’re no doubt curious. Let’s get to the answering part.

Group Post 2: Customization Questions & Answers

“How to Change Skype for Business Ringtone”
Some of us are OK with a phone’s default ringtone. Others will change it the second they can. For those of you in the latter crowd, it’s very easy to change your Skype for Business call ringtone.

In the Skype for Business client (I’m using the desktop version here), open up the Options window by clicking the gear at top right. Click “Ringtones and Sounds” in the window’s left-side menu.

Ringtone Choices in Skype for Business

You have four options for ringtone changes in the list: Your work number (the main line), your team/group calls, delegate calls, and Response Group calls. Chances are you’re just looking to change your work number’s ringtone. Click that line, and you’ll receive several choices. Click each one to hear it. If one of those sounds good to you, click OK at the bottom.

What if you don’t like any of them? Can you use a custom ringtone? You sure can. To set a custom ringtone (must be a .WAV file), click the “Sound Settings” button in this window. The Windows Sounds window will open.

Scroll down in the Sound’s “Program Events” box until you see the Skype for Business section. Click “Incoming Call” (see screenshot, in blue). With that selected, open the dropdown menu below it (in red).

Sounds Options for Skype for Business Client

These are available sounds within Windows. If you have your own sound file, click the “Browse” button to select it. Make sure it’s in a location where it won’t go anywhere, and that’s it in .WAV format. Click OK, and you have a custom ringtone!

(Note: This will only change the ringtone for you, on this one device.)

Mobile Skype for Business users – You can change your phone’s overall ringtone in your Settings app. The Skype for Business app should take its ringtone from there.

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“How to Change Skype for Business Theme”
Do the normal white-on-gray app layouts hurt your eyes? Some of us have visual impairments that make normal layout colors uncomfortable. Or perhaps you just like the ‘dark theme’ option (right there with you). Either way, a darker theme would appease your eyes & make work easier.

Unfortunately, Skype for Business doesn’t have a theme selector available in its clients. We’re stuck on this one. But what you can do is voice your opinion. Here’s a suggestion thread on SkypeFeedback.com, requesting a ‘dark mode’ theme for Skype for Business clients.

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“How to test Skype for Business connectivity”
If you’ve ever been in a webinar, then you know about the “Test Your Connection” process. Just before you join the webinar, you can click on a link to run a quick test of your speakers, microphone, video‚Ķand Internet connection.

Most of the time your connection’s fine. On the rare occasions it’s not though, you’re glad for the tester!

What if you want to do that for an on-prem Skype for Business Server? There are two easy ways to do that:

    1. Use one of the connectivity testers at https://testconnectivity.microsoft.com/.
      • The most relevant one is the Skype for Business Server Remote Connectivity Test. Enter your Skype4B account login, domain/username, and password. Verify your request and click “Perform Test.” That’s it.
Connectivity Test Skype for Business
Hmm, this customer needs a little support.

 

  • Start up a Skype Meeting – with yourself!
    Since the Skype Meeting’s communicating with the server to & from your client, it gives you a basic idea of connectivity. You can also rope a co-worker or two in. Bonus if said co-workers are in different offices.

 

This way you’re illustrating the ‘actual’ Meeting experience, without bothering customers. If you have a connectivity issue, it appears as you converse. Before any customers see it and think, “Well, this Skype thing’s not too stable…”

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“Where do Skype for Business recordings go?”
It’s possible to record your video calls and Skype Meetings directly within Skype for Business! Useful for webinar recordings, documentation, and preservation of communications (e.g. for regulatory compliance).

To activate a recording in a Skype Meeting:

  • Launch the Skype Meeting.
  • In the lower right corner, click the More Options button (the one with three dots).
  • Click “Start Recording.”
  • When you’re done with the meeting, return to More Options and click “Stop Recording.”
  • Wait a moment. Depending on how long the meeting went, it may take Skype for Business a minute or two to save the recording file.

To activate a recording in a video call: Follow the same steps as above. Both recording types will save in MP4 format.

You can always refer to past recordings via the Recording Manager. This is under “Tools” in the main Skype for Business client.

The default location for storing these recordings is the user’s Videos > Lync Recordings folder. You can change this location, as well as the recording quality. See the next answer for steps.

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“Can you change where Skype for Business recordings go?”
Of course! It’s an option you can set in your client. Go to Tools > Options, and click the Recordings options in the left-side menu. Click the “Browse” button next to the current folder, and navigate to the folder you want to use. I set mine to my Downloads folder.

The Skype4B administrator may change the default for all users, and/or disable users’ ability to change the default recordings location.

Skype for Business is OK on Customization

Customization isn’t as high of a priority for Skype for Business as privacy. Which does make sense; the content of your messages needs protection. If that means less attention paid to style, so be it.

That doesn’t mean you can’t do anything with it. Hopefully these answers provide a little more “fun” to your daily chats & meetings.

(I didn’t talk about emojis for one reason – you already know where those are!)

Do you have a question on Skype for Business to which you’ve never found an answer? Send it in! Let’s see what we can find out for you.

Skype for Business Q&A on Customization
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