Time for a new device to review! This time we have a new desk phone: the SIP-T56A from Yealink. Matt at Jenne.com kindly sent me this unit for review, after we expressed interest in the Yealink line. The T56A is
Auto Attendant Failing? Your UM Dial Plan Can’t Have Spaces in its Name
We encountered a tiny issue the other day. It did exactly what tiny issues do – caused a lot of trouble! Our team was finalizing a new customer’s Skype for Business implementation. They set up the servers; all good. They
Skype for Business on iOS: New Client is Good, Not Perfect
Last week, we got a new version of Skype for Business for iOS. This replaces the Lync 2013 app for iPhones and iPads. I first got the heads-up from Guy Bachar’s “Just a Lync Guy” blog, when he posted on
How to Set On-Hold Music in Skype for Business
Today we have a very important how-to. A critical service is discussed. I know you’ve all been waiting to learn… …how to set your “on hold” music. See? Told you it was important. In all seriousness, “on hold” music isn’t
Examining Lync's Connection Tools: OCSUMUtil
Apologies for the late post this week, readers! We’re engaged in some server moves & updating. I don’t have a whole lot of time available. But the blog must go on! We’re continuing our “Examining Lync’s Connection Tools” series this
How You Communicate Now VS. How You'd Communicate Using Lync Server
I’ve seen a rise in new visitors to the blog lately. Welcome! Sometimes I forget that many people still have no idea what Lync Server does. They’ve heard that “it runs your phones” or “it’s an IM system” and that’s
Unified Messaging in Exchange 2013: What's Changed?
Let’s talk a little about Unified Messaging. Those of you who use Lync Server 2010 know that Unified Messaging is an Exchange Server role, designed to interact with Lync. It’s what allows users to access voicemails left via Lync calls
How to Connect Lync Server to Exchange Online: Part 3
In case you’re just joining us…we’re tackling a complex answer to a fairly simple question. How do we connect (Office 365’s) Exchange Online Service to Lync Server for voicemail? This is the third (and final) post on the solution. Ordinarily,
How to Connect Lync Server to Exchange Online: Part 2
Before we get to Part 2 of our latest Lync how-to series, there’s a question we should ask. Why would you WANT to connect an internal Lync Server 2010 setup to Office 365’s Exchange Online? Why not use an internal
Install Cumulative Update 4 to Prepare Lync for Mobile Device Use
Something a little different this week – two mini-posts! One today on a Lync Server update. One tomorrow on the Jabra BIZ 620 Duo USB headset. Mobile Clients are Coming Soon: Prepare Lync Server Yesterday I tweeted a link to