In my recent news alerts, I saw mention of a new third-party Lync Server 2013 product. (You’ll see it below; it’s the one from Actiance.)
Reading the news article I thought, “They must be incredibly disappointed. All that work to add something to Lync Server, and Microsoft is changing it into Skype for Business in a few months!”
Which got me thinking more about one of the functions they added: Recording voice calls in Lync.
Recording conversations is nothing new – but it can be a pain to organize, depending on your platform. I’ve touched on the subject with Lync before–but not for a while. Now seems like a good time to revisit.
You Can Record Lync Meetings
First, the positive: Lync Server DOES allow you to record Lync Meetings natively. The “Start Recording” option is located under More Options in the Lync Meeting window.
(For you Office 365 users, Recording is also available in Lync Online.)
Recording one-to-one voice calls however, is not a native Lync function. You can trick it with a little something Matt Landis wrote about in 2012:
Lync User Tip #20: How to Record Lync to PSTN Calls (With No Addon) – Windows UC Report
But otherwise, you’ll need to use an add-on.
How to Record Calls, in Lync 2013 or Skype
Developers have had years to build add-ons for voice recording. Now Lync Server has several robust third-party solutions available. For example, Verba Technologies’ Lync Call Recording (I mentioned this back in August).
A newer contender is Actiance’s Vantage for Lync. It’s a multi-platform solution, capable of recording conversations and much more. I’ve requested a demo & will report on my findings when it arrives.
Here’s an Actiance datasheet on Vantage for Lync.
Like Lync, Skype has multiple third-party methods of recording voice calls. More than Lync in fact. Skype.com even has a list of add-ons available!
How can I record my Skype calls? – Skype Help
CallNote and MP3 Skype Recorder are highly-reputed for PC; Mac users appear to like Vodburner.
Recording Should Go Native in 2015
Users of Lync 2013 and Skype have options for recording voice calls when businesses require it. Since both will experience an incorporation (at least partially) in next year’s Skype for Business, what should happen with recording?
I think most industry experts – not to mention millions of users – want recording built in.
It makes the most sense. Recording calls fulfills regulatory and recordkeeping requirements for corporations. Clearly the demand is there from everyday users of both Skype AND Lync. Plus, Skype for Business will “blend together” features such as Lync’s Contacts list and Skype’s Directory.
Microsoft, if you’re not already building recording into Skype for Business, here’s your opportunity. You have plenty of options:
- Extend the Recording Manager’s functionality to include Lync Calls.
- License or buy one of the available Skype third-party add-ons.
- License recording technology from Verba, Actiance or another vendor with Lync call recording capability.
The technology is out there. People want to use it. You’re shaking things up with a new version anyway. Here’s a glaring chance to give users what they want.
Do you record calls through Lync or Skype? What do you think of your solution? Please comment or email your responses.